Laura is a behavioral design Senior Associate with the Customer Insights practice. Her focus is on collaborating with financial services providers to test the potential of behavioral economics to boost financial inclusion and customer well-being. Laura’s work at BFA also comprises of experimental design, demand assessment, impact evaluation, survey design and implementation, financial diaries, and a variety of data analytics. Prior to joining BFA, Laura worked at Oxfam America where she researched women’s savings groups from Mali, and at University of Delaware. Laura holds a Masters and Ph.D. degree in Economics, from the University of Delaware, with a thesis focused on the impact of financial development on growth and poverty in the former Communist Eastern European countries.