Consolidating lessons learned across six network aggregators and FSPs

Alternative Delivery Channel Learning Partner

Expertise Area

Business Insights

Client Name

The MasterCard Foundation


West Africa

In 2016, BFA collaborated with The MasterCard Foundation as a learning partner focused on consolidating lessons learned across six networks or “aggregators” and 30 financial service providers that are deploying alternative delivery channels (ADCs). In addition to working closely with the networks and local FSPs themselves, BFA also worked directly with key industry and Foundation stakeholders such as MiX Market to further test the value proposition of a set of ADC tools including a performance monitoring dashboard and costing methodology. The 2016 learning process allowed BFA, the Foundation, and MiX to identify further areas for testing and intentional learning, sharing of best practices, and dissemination.

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Updated January 2019