From Last Mile to First Touch: The Changing Role of Aggregators in Digital Finance Ecosystems
New models of aggregation are rapidly emerging within digital ecosystems that can connect both consumers and workers to a wider choice of financial services than ever before. These models hold great promise for improving their customers’ financial health. However, the promise will not be realized automatically; not all patterns of usage of financial service improve the user’s financial health.
This White Paper uses the specific lens of the emerging experience in China where digital financial ecosystems have started to reach critical mass to contrast experiences outside China. It aims to identify and highlight how traditional models of aggregation are changing, what this means for financial inclusion, and ultimately for the financial health of the consumers who use digital finance.