Building Trust with Customers

Building Trust with Customers

In providing digital financial services, it is often difficult to build trust with customers because of a lack of in-person interactions. However, intentional use and demonstration of principles like competency, appearance, control, transparency, & commitment...
Digital Savings Groups

Digital Savings Groups

Savings groups play an important role for individuals who lack options to save large amounts of money or have limited to no options to borrow. AKF designed and built a specialized platform aimed at enabling savings groups in Southern Tanzania to operate digitally with...
Gender Disaggregated Data & Women’s Financial Inclusion Study

Gender Disaggregated Data & Women’s Financial Inclusion Study

BFA worked with the regulators, supervisors, and policymakers at the Central Bank of Egypt, along with other stakeholders, to develop a framework with indicators and methodologies for collecting, analyzing and using gender-disaggregated data. In addition, the BFA team...
Development of Digital Financial Services Policy in Ghana

Development of Digital Financial Services Policy in Ghana

BFA worked with the Ministry of Finance and other stakeholders to draft a national Digital Financial Services policy for the Republic of Ghana in the context of its National Financial Inclusion Strategy. BFA benchmarked DFS policies in similar countries, prepared an...
Know Your Customer Requirements for Digital Financial Services

Know Your Customer Requirements for Digital Financial Services

The United Nations Capital Development Fund’s (UNCDF) Mobile Money for the Poor (MM4P) program contracted BFA to conduct a Study on KYC Requirements for Digital Financial Services in Uganda. The key objectives of the study were to: Clarify the Know Your Customer (KYC)...