Business Insights

Helping providers make better, informed decisions to drive their business

Business Insights helps companies make better choices. Our proprietary analytics and tools provide evidence-based insights on top line (revenue potential, pricing and channel development) and bottom line (costing and efficiency) empowering businesses to develop impactful market strategies.


Quantitative Analytics

As financial services become increasingly digitized, their data repositories are a virtual “gold mine” of information on consumer preferences, and usage patterns for existing products and services. Quantitative Analytics is a focused subset of Business Insights, which employs a variety of data science methods on the provider’s big datasets, to better understand customer habits and preferences and to inform business strategy to better serve customers.

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In Focus

Examining the experiences of four developing country banks targeting low-income populations.

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Alternative Delivery Channels

BFA collaborated with Mastercard Foundation as a learning partner focused on consolidating lessons.

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Business Insights is expert at unearthing and interpreting business data that:

  • Grows revenue through cross-selling and expanding into new customer segments, products and channels that are cost-effective at scale.
  • Improves cost structures by illuminating existing costs and comparing those to projected costs of alternative channels or funding sources. The In Focus project developed a proprietary method for cost savings products, and was a first-mover in cost-based business analytics for providers of low-balance accounts in emerging markets.

More Business Insights

As a counterpart to Customer Insights, this area works with financial service providers to optimize the customer value proposition in consideration of business realities. Business Insights works with small, medium and large financial institutions; delving deep into their business data (accounting, financial, transactional data) to provide clarifying analyses and relevant strategies to pursue.

Explore Our Areas Of Expertise

Customer Insights

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Policy and Ecosystem Development

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Inclusive Fintech

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Finance For Life

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Updated January 2017