Opportunity International UK Digital Transformation Strategy AdvisoryEvaluation of DFI Strategy

BFA Global conducted a macro evaluation of the DFI strategy based on a comparison to industry best practices and a synthesis of our expertise from prior work in both countries. This was coupled with a micro evaluation where we conducted qualitative interviews with Opportunity International UK (OI UK) and their partners to evaluate progress achieved to date, extrapolate lessons learned, and synthesize insights in order to improve OI’s overall digital financial inclusion program. The micro evaluation was conducted in the field in both Uganda and Ghana to directly collect information on their savings mobilization, IVR, mobile banking education, digitally-based loan application, and women-friendly agent banking. We then developed and delivered a workshop to OI UK on how the overall strategy can be strengthened, how each of the five components of the strategy can be improved, and the major lessons learned.