Assistant Manager, HR Operations

About us

BFA Global is an impact innovation firm that combines research, advisory, venture building, and investment expertise to build a more inclusive, equitable, and resilient future for underserved people and the planet. We partner with leading public, private and philanthropic organizations, global and local, to catalyze innovation ecosystems for impact across emerging markets.

About the Role

The Assistant Manager, HR Operations plays a critical role in ensuring high-quality, efficient, and compliant HR operations across BFA Global. This role combines hands-on execution with process ownership, coordination, and continuous improvement. You will act as a trusted operations partner to employees, managers, Finance, and the broader HR team ensuring consistency, accuracy, and strong employee experience across geographies. The role requires strong judgment, operational rigor, and the ability to independently manage multiple HR workstreams end to end.

Key Responsibilities

HR Operations & Service Delivery

• Own end-to-end HR operational processes, including contracts, letters, onboarding, offboarding, and employee documentation
• Ensure accuracy, completeness, and compliance of HR records across systems and files
• Coordinate payroll inputs, benefits administration, and employee data changes in collaboration with Finance and external vendors
• Oversee timesheet processes, ensure timely and accurate submissions, and resolve discrepancies
• Manage leave, attendance, and policy adherence across global teams, escalating issues where needed

Recruitment Operations & Hiring Support

• Manage recruitment operations end-to-end, including job postings, interview scheduling, candidate communication, and tracking
• Act as the primary operational liaison between hiring managers, candidates, and interview panels
• Maintain and improve standardized recruitment templates (JDs, offers, interview trackers, contracts)
• Support employer branding and talent pipeline initiatives in coordination with the HR and communications teams

Employee Experience & HR Support

• Serve as the first escalation point for HR operational queries across regions
• Coordinate and continuously improve onboarding experiences (IT setup, inductions, documentation, welcome processes)
• Support employee engagement initiatives, internal communications, and HR-led events
• Track probation confirmations, performance check-ins, mandatory trainings, and follow-ups with managers

Compliance, Policies & Risk Management

• Support compliance with employment laws, statutory requirements, and internal HR policies across operating countries
• Maintain up-to-date HR policies, SOPs, checklists, and compliance documentation
• Coordinate contract renewals, visa/work permit documentation, and global employment compliance processes
• Flag HR operational risks and compliance gaps proactively to HR leadership

Systems, Tools & Process Improvement

• Act as a primary owner of HR systems (HRIS, ATS, payroll interfaces, trackers)
• Identify inefficiencies and lead improvements to workflows, documentation, and standard operating procedures
• Support automation and digitization initiatives to improve accuracy, turnaround time, and employee experience

HR Reporting & Analytics

• Prepare and review monthly HR dashboards (headcount, joiners/leavers, recruitment status, compliance metrics)
• Maintain core HR trackers: leave, recruitment, contracts, timesheets, and HR risk logs
• Provide accurate and timely reports to HR leadership, Finance, and senior management as required

Key Competencies

• Strong operational ownership with excellent attention to detail
• Ability to manage multiple priorities independently and meet deadlines
• Proactive, solution-oriented mindset with sound judgment
• Strong stakeholder communication and service orientation
• Comfortable working across geographies, cultures, and time zones
• High level of comfort with HR systems, data management, and process improvement

Experience & Qualifications

• 6–8 years of experience in HR Operations, HR Generalist, or People Services roles
• Prior experience in a global or multi-country environment strongly preferred
• Strong understanding of HR operations, employment documentation, and compliance requirements
• Demonstrated experience owning HR processes and improving systems or workflows

Anticipated Start Date: Immediate

Preferred location: India

Candidates must have work permits for their location. Compensation will be commensurate with experience. 

Only shortlisted candidates who provide the required information will be contacted for follow-up.

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At BFA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, military, and veteran status, and any other characteristic protected by applicable law.

BFA believes that diversity and inclusion among our teammates are critical to our success as a global company. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and to carry out the best inclusion work we undertake. 

*BFA will not sponsor work permits.

**BFA will not pay for relocation expenses.