Abibot leverages a chatbot-as-a-service platform that can be used to rapidly develop automated triaging solutions, with little to no technical expertise required.
You can benefit from these learnings today:
- Leverage customer service logs
Records of conversations can identify what can be handled by a bot without human intervention
- Let humans do human things
With a bot taking care of basic rote questions, your representatives can now focus on building meaningful relationships
- Adhere to bot basics
Give your bot a personality, but never pretend to be human, and be ready to hand off to one when needed