![Proto partners with BFA Global for financial complaints automation solution at Central Banks](https://bfaglobal.com/wp-content/uploads/2020/01/BFA-6-450x250.jpg)
Artificial Intelligence | March 24, 2020
Proto partners with BFA Global for financial complaints automation solution at Central Banks
Nairobi, Kenya / March 24, 2020 — Following its success in developing an award-winning, financial complaints management system and...
By Nasozi Kakembo
![Embracing Change Management to Better Serve Customers](https://bfaglobal.com/wp-content/uploads/2020/01/733697700_1280x720-450x250.jpg)
Financial Health | January 7, 2020
Embracing Change Management to Better Serve Customers
Banco W is a financial institution in Colombia which OPTIX’s research discovered had a rapidly-changing client base. As a...
By BFA GLOBAL
![In Digital Financial Services We Trust](https://bfaglobal.com/wp-content/uploads/2020/02/1_re8K8VZsk2-Ibg_8O9bRfg-450x250.jpg)
Inclusive Fintech | May 25, 2017
In Digital Financial Services We Trust
As a customer these days, trust is probably on your mind. Whether you’re choosing on what airline to...
By Jane del Ser
![Why Low-Income Families Don’t Send Their Children to College. Hint: It’s Not Always About Money](https://bfaglobal.com/wp-content/uploads/2019/12/1_47_X3BbppSIaiK9qjR_m8g-450x250.jpeg)
Inclusive Fintech | May 18, 2017
Why Low-Income Families Don’t Send Their Children to College. Hint: It’s Not Always About Money
Laura just graduated from high school in Colombia. She hopes to pursue a career in engineering. Her parents work...
By Natalia Gomez