Is your fintech startup still using Google Sheets?
When launching fintech startups, founders often resort to the simple, free tools they know best. When it comes to...
Kenyan Banks Feel the Pain — and Now Some Gains — From Digitization
Central Bank of Kenya data shows growth in digital channels but lean gains by the Kenyan financial institutions from...
Digital Savings Groups Can Help Women Finally Bridge the Financial Gender Gap
Authored by Sushmita Meka; Sally Ross, AKF; Daryl Collins The rapid growth of mobile money in some countries has...
A Day in the Life of a Shopkeeper
Running a Small Shop is a Tough Job When I was growing up, the corner store was a convenient...
‘Stealthy’ Saving: Building on Payroll Credit to Automate Savings
Co-authored with Lauren Oldja Basic savings accounts are essential to helping people build assets, and they’re often the first...
5 Barriers Holding Back Fintech Entrepreneurs
(By Adva Saldinger) There are a growing number of financial technology companies starting up across the globe in an...
Can Digital Savings Groups Bridge the Digital Divide?
By Innocent Ephraim (FSDT), Daniel Mhina (FSDT), Juliet Kiluwa (FSDT), Daryl Collins (BFA) Technology is an inevitability, it is...
How is Client Centricity Shaping Financial Services for the Low-Income Consumer?
In the current financial services industry, customer experience has become a key differentiator across brands. Today’s customer has more...
Mobile Money Meets Microcredit: Creating an Evidence-Based Cross-Sell Strategy
By Kristy Bohling and Kelly Nguyen Financial institutions, including those serving low-income clients, regularly turn to cross-selling to engage...
How Do We Increase Trust and Engagement in the Low-Income Customer’s Journey?
A Holistic Service Blueprint for Financial Services In today’s radically changing business landscape, the customer experience is important. We...