Tag: Customer Insights

Is your fintech startup still using Google Sheets?
Inclusive Fintech |

Is your fintech startup still using Google Sheets?

When launching fintech startups, founders often resort to the simple, free tools they know best. When it comes to...

By Malika Anand
Kenyan Banks Feel the Pain — and Now Some Gains — From Digitization
Digital Financial Services |

Kenyan Banks Feel the Pain — and Now Some Gains — From Digitization

Central Bank of Kenya data shows growth in digital channels but lean gains by the Kenyan financial institutions from...

By Stanley Mutinda
Digital Savings Groups Can Help Women Finally Bridge the Financial Gender Gap
Digital Financial Services |

Digital Savings Groups Can Help Women Finally Bridge the Financial Gender Gap

Authored by Sushmita Meka; Sally Ross, AKF; Daryl Collins The rapid growth of mobile money in some countries has...

By BFA GLOBAL
A Day in the Life of a Shopkeeper
Livelihoods and Microenterprise |

A Day in the Life of a Shopkeeper

Running a Small Shop is a Tough Job When I was growing up, the corner store was a convenient...

By Javier Linares
‘Stealthy’ Saving: Building on Payroll Credit to Automate Savings
Digital Financial Services |

‘Stealthy’ Saving: Building on Payroll Credit to Automate Savings

Co-authored with Lauren Oldja Basic savings accounts are essential to helping people build assets, and they’re often the first...

By Gabriela Zapata Alvarez
5 Barriers Holding Back Fintech Entrepreneurs
Inclusive Fintech |

5 Barriers Holding Back Fintech Entrepreneurs

(By Adva Saldinger) There are a growing number of financial technology companies starting up across the globe in an...

By Adva Saldinger
Can Digital Savings Groups Bridge the Digital Divide?
Digital Financial Services |

Can Digital Savings Groups Bridge the Digital Divide?

By Innocent Ephraim (FSDT), Daniel Mhina (FSDT), Juliet Kiluwa (FSDT), Daryl Collins (BFA) Technology is an inevitability, it is...

By BFA GLOBAL
How is Client Centricity Shaping Financial Services for the Low-Income Consumer?
Digital Financial Services |

How is Client Centricity Shaping Financial Services for the Low-Income Consumer?

In the current financial services industry, customer experience has become a key differentiator across brands. Today’s customer has more...

By Carmen Merab
Mobile Money Meets Microcredit: Creating an Evidence-Based Cross-Sell Strategy
Digital Financial Services |

Mobile Money Meets Microcredit: Creating an Evidence-Based Cross-Sell Strategy

By Kristy Bohling and Kelly Nguyen Financial institutions, including those serving low-income clients, regularly turn to cross-selling to engage...

By Ashirul Amin
How Do We Increase Trust and Engagement in the Low-Income Customer’s Journey?
Digital Financial Services |

How Do We Increase Trust and Engagement in the Low-Income Customer’s Journey?

A Holistic Service Blueprint for Financial Services In today’s radically changing business landscape, the customer experience is important. We...

By Sushmita Meka