Serverless USSD with Africa’s Talking — Part 2
If you haven’t read part one, this article is a continuation and will build off the implementation we created...
Prosper: A Product Innovation to Link PAYGo Customers to MFIs
BrightLife, FINCA Uganda, and FIBR are innovating to develop solutions that bridge the gap between microfinance and pay-as-you-go (PAYGo)...
Serverless USSD with Africa’s Talking — Part 1
USSD provides digital services to those without smartphones I have recently been using this amazing protocol called Unstructured Supplementary...
Rethinking Agents to Scale PAYGo Businesses
How to Leverage Agents for Critical Customer Relationship Management Field agents have been critical to expanding digital...
Kenyan Banks Feel the Pain — and Now Some Gains — From Digitization
Central Bank of Kenya data shows growth in digital channels but lean gains by the Kenyan financial institutions from...
Who are the Small Merchants Who Make a Real Living Instead of Just Making Some Extra Money?
Certain Behaviors Can Help Providers Unmask a Business’ Readiness for Financing We previously explored the life cycle of a...
Micro-consulting: Using WhatsApp Groups to Support Agents
Tips for Communicating with and Helping Agents Through a Messaging Service Agents serve as the face of PAYGo and...
FIBR’s Next Generation of Linkages to Financial Services: Betting on PAYGo
The Promise of Tangible, Flexible and Sustainable Services FIBR is a learning-driven program that seeks to discover how digitizing...
What if We Offered Business Support to Small Merchants Over WhatsApp?
Micro-consulting to Provide MSMEs with Practical Advice Micro and small retailers (referred to as small merchants here) play a...
Getting the Timing Right: The Life Cycle of a Small Shop in Africa
MSMEs Have Different Financing Needs in Four Discrete Stages Small shops or “dukas” account for 80 percent of employment...